Personal Data Protection Policy / Otelrezervasyon.com

LEGAL REASONS

Your personal data are processed for the following purposes and in order to be able to provide our services (Accommodation, Transfer, Tour services, etc.) within the determined legal framework and thus to fulfill the contractual and legal obligations of Tr Turistik Inc., in written, oral, or electronic mediums.

In this context, as the Data Controller within the scope of the Personal Data Protection Law (‘’PDPL’’) No. 6698 and related legislation, Tr Turistik Inc. and its group companies can process your personal data as described below and in compliance with the related legislation.

Except for the exceptions envisaged by the relevant legislation; your personal data held by Tr Turistik Inc. will not be processed for purposes other than those for which you have given explicit consent, and technical and administrative measures are taken to ensure that the stored, recorded, processed data is not lost, does not fall into the hands of unauthorized persons, and to prevent illegal use.

COLLECTION AND PROCESSING OF PERSONAL DATA

Your personal data can be processed when you benefit from any service provided by Tr Turistik Inc., when you want to benefit from newsletters, notifications, and other services associated with Tr Turistik Inc., when you contact Tr Turistik Inc., participate in surveys, and visit or browse our websites.

In addition to the above; your personal data can be processed for data processing purposes as long as it is relevant to the service provided by Tr Turistik Inc. through verbal, written, or electronic means, sales channels, call centers, websites, mobile applications, and all electronic and digital mediums including but not limited to applications and similar channels, including but not limited to the following:

Your personal data such as your name, surname, Turkish Identification Number, phone number, email address,
Your personal data including your usage of services provided by Tr Turistik Inc., your habits in using certain services, information you provide in this context, and details like these,
Your requests, desires, complaints, transaction information obtained through Tr Turistik Inc. sales channels,
All personal data provided when you apply for a job/interview with Tr Turistik Inc., and personal data obtained from various human resources companies,
Your voice call recordings and personal data obtained through your communication with Tr Turistik Inc. via email, fax, or other means,
Information provided for security purposes when you visit Tr Turistik Inc. offices,
Your traffic data such as the date and time of system access, the date and time of system exit, your IP address, etc.,
Data related to the services you benefit from in the context of a joint service provided, campaign, etc., organized in cooperation between Tr Turistik Inc. and third parties,
Your credit card and bank card information, branch codes, account numbers, and other banking information,
If you work as an employee at a dealer, hotel, or sub-agent of Tr Turistik Inc.; your Turkish Identification Number, identity information, contact information, social security information, education information, records of conversations with Tr Turistik Inc. customers, dealers, business partners, and subcontractor companies, real-time location, IP, network, access, and usage information obtained from the internet and applications owned by Tr Turistik Inc.,

PURPOSES OF PROCESSING PERSONAL DATA

Your personal data, including but not limited to those listed below, can be processed for the purposes of providing services offered by Tr Turistik Inc., managing operations, analyzing services, marketing/sales activities and communication such as campaigns, strategy determination, customer services, and satisfaction, improving the quality of offered services, reporting and analysis, debt management, and similar purposes and can be stored in Tr Turistik Inc.’s systems both in digital and physical mediums:

Executing the transaction in case you benefit from or apply for a service offered by Tr Turistik Inc. and/or its business partner, and providing information about the process,
Providing necessary notifications under contract and/or legislation, notifications such as celebrations, wishes, thanks, surveys,
Performing segmentation operations to provide better service to you,
Informing about new services provided by Tr Turistik Inc. and/or its business partners, general and special campaigns, discounts, promotions, etc.,
Providing the most suitable service for you,
Copying/backing up to prevent data losses,
Sending commercial electronic messages in accordance with the legal legislation with additional consent,
Identifying your identity by matching with other data obtained from relevant channels and using it in line with the purpose of obtaining the data,
Taking all technical, administrative, and other measures necessary for the services provided by Tr Turistik Inc.,
Analyzing your use of our services for the development and improvement of our systems,
Performing analysis for the development of services provided by Tr Turistik Inc.,
Issuing invoices, payment transactions related to service procurement,
Responding to all your questions and complaints,
Detecting or preventing any breach of contractual and/or legal obligations in the use of services provided by Tr Turistik Inc.,
Providing necessary information in line with the requests and inspections of regulatory and supervisory agencies, official authorities,
Maintaining service information that needs to be stored according to the relevant legislation,
Fulfilling our contractual and/or legal obligations related to the products and services we offer to you with our business partners and other third parties,
Measuring customer satisfaction,
Providing and managing customer services,
Making job offers to individuals who have a business interview relationship with Tr Turistik Inc. in case there is a suitable position,
Verifying your identity information and information held by Tr Turistik Inc.,
Requirements of the Electronic Communications Law No. 5809, the Law No. 5651 on Regulating Broadcasting in the Internet and Combating Crimes Committed through Internet Broadcasting, regulations of the Information and Communication Technologies Authority, and other required legislation.

TRANSFER OF PERSONAL DATA

Your personal data can be shared with our business partners and the following third parties, without limitation, within the scope of PDPL and other legislation and for the purposes mentioned above.

Group companies of Tr Turistik Inc.,
Persons acting on behalf of and/or for Tr Turistik Inc.,
Business partnerships related to the performance of the product and/or service you benefit from,
Subcontractors, solution partners, and market research companies contracted by Tr Turistik Inc.,
Relevant institutions and organizations related to debt tracking,
Your authorized representatives,
Third parties such as audit firms, law offices from which consultancy services are received,
Regulatory and supervisory agencies, official and administrative authorities of Tr Turistik Inc.,

YOUR RIGHTS REGARDING THE PROTECTION OF PERSONAL DATA

You have the rights listed below according to the relevant legislation and can always contact Tr Turistik Inc. regarding these matters:

Phone: 0850 707 07 00
Email: kisiselveri@otelrezervasyon.com

To learn whether your personal data is processed,
If your personal data has been processed, to request information regarding this,
To learn the purpose of processing personal data and whether they are used in accordance with their purpose,
To know the third parties in the country or abroad to whom personal data has been transferred,
To request correction if personal data is processed incompletely or incorrectly,
To request deletion or destruction of personal data, and if personal data has been processed incompletely or incorrectly, to request notification of the correction/deletion/destruction processes to the third parties to whom personal data has been transferred,
To object to the occurrence of a result against the person himself/herself by analyzing the processed data exclusively through automated systems, to request compensation for the damage in case of loss due to unlawful processing of personal data

EXCEPTIONS PROVIDED BY THE LAW

According to the relevant legislation, your personal data can be processed without your explicit consent in cases where it is directly related to the establishment or performance of a contract, processing is necessary for compliance with a legal obligation to which our Company is subject, the data has been made public by you, processing is necessary for the establishment, exercise, or protection of any right, processing is necessary for the legitimate interests of our Company, provided that it does not harm your fundamental rights and freedoms, and other procedures and principles specified in the legislation. Other exceptions stipulated by the law are reserved.

Since there may be changes in the issues stated above due to changes in legislation, technology, and commercial conditions, we recommend that you visit our website regularly to be aware of these changes.